Privacy policy

Our approach

We collect only what we need to run your account and improve our study tools. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Account details: your first name, email address and a securely hashed password.
• Study activity: the questions you answer, your answers, scores, time taken, notes, saved and flagged questions, and the exam date and daily goal you set.
• Purchase records: which plan you bought, when, the amount and your billing name and email. Card payments are handled by Stripe; we do not receive or store your full card number.
• Messages: anything you send through our forms, including question reports.
• Technical data: standard server logs such as IP address, browser type and pages requested, used for security and fixing faults.

How we use it

• to create and secure your account and give you the access you paid for;
• to show your progress, scores, weak areas and study history;
• to send receipts, password resets and important account messages;
• to reply to your enquiries and question reports;
• to improve questions, for example by finding items that many learners answer incorrectly. This uses combined data that does not identify you.

We do not sell your personal information and we do not use it for third-party advertising.

Cookies

We use only the cookies needed for the site to work: keeping you logged in, remembering your cart during checkout and protecting forms from abuse. We do not use advertising or cross-site tracking cookies.

Who we share it with

We share information only with service providers that help us run the service, and only as much as they need:

• our web hosting provider, which stores the site and its database;
• Stripe, which processes card payments;
• our email delivery service, for receipts and account emails.

Some of these providers may store or process data outside Australia. We choose providers that protect personal information to a standard comparable with the Australian Privacy Principles. We may also disclose information where the law requires it.

Keeping it secure

The site uses encrypted connections (HTTPS), passwords are stored hashed rather than in plain text, and administrative access is restricted. No system is perfectly secure, so please use a strong password that you do not use anywhere else.

How long we keep it

We keep your account and study history while your account is open so your progress is there when you come back. Purchase records are kept for as long as tax and accounting rules require. When you ask us to delete your account, we delete your profile and study data within 30 days, except records we must keep by law.

Access, correction and deletion

You can see most of your information in your account at any time. To get a copy of your data, correct something or delete your account, send a request through our contact page from the email address on your account. We reply within 30 days.

Complaints

If you are concerned about how we have handled your information, contact us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We will update this page if our practices change. The date at the top shows the latest version.