Help with your account and study
Answers to common questions about accounts, plans and studying. Can't find it? Contact us.
Getting started
How do I create a free account?
Select Try for free, enter your name and email, and choose the exam you are preparing for. Your 60 free questions open straight away.
How do I switch exams?
Open My study and choose a different exam from the exam menu. Your progress for each exam is kept separately.
Plans and billing
How does access work?
You pay once for 1, 3, 6 or 12 months. Access starts at purchase and ends on the date shown in your account. Nothing renews automatically.
Can I add more time?
Yes. Buy another plan at any time and the months are added to your current end date.
Can I get an invoice?
A receipt is emailed after purchase and is also available in your account.
Using the question bank
What is the difference between tutor and timed mode?
Tutor mode shows the explanation after each question. Timed mode runs the clock and shows explanations at the end, like the exam.
How do mock exams work?
Each mock is a fixed paper of 150 questions in 3.5 hours with no repeated questions between papers. You can pause and resume.
How do I report a problem with a question?
Use Report on the question screen. Reports go to the review team and the question is checked.
Account and privacy
How do I reset my password?
Select Log in, then Forgot password, and follow the email link.
How do I delete my account?
Send a request through our contact page from the email on your account and we will delete your account and study data.