Refund policy

Try before you buy

Every open product has free questions you can use before paying, so you can check the question style, explanations and platform on your own device first.

Plans never renew on their own

All plans are single payments for a fixed period. You will never be charged again unless you choose to buy more time, so there is nothing to cancel.

Change-of-mind refunds

If you change your mind, you can ask for a full refund within 7 days of purchase as long as, in that product, you have:

• answered fewer than 100 questions, and
• not started a full-length mock exam.

After that, change-of-mind refunds are not available because most of the value of the plan has been used.

When something goes wrong

If the service has a problem we cannot fix within a reasonable time, for example you cannot access a product you paid for, we will offer you extra access time or a refund. This is in addition to your rights under the Australian Consumer Law, which cannot be excluded.

Bought the wrong product?

If you bought a plan for the wrong exam and have barely used it, tell us within 7 days and we will move the payment to the right product. If the price is different, we will refund or charge the difference.

How to ask for a refund

1. Send a request through our contact page from the email address on your account.
2. Include your order number (it is on your receipt) and a short reason.
3. We reply within 2 business days. Approved refunds go back to the original card and usually appear within 5–10 business days, depending on your bank.

When a plan is refunded, access to that product ends.

Accounts closed for misuse

No refund is given for accounts closed because of account sharing or copying questions, as explained in our terms of use.